Policy

✨ Return & Refund Policy

At HSQ Jewelry, we want you to shop with complete confidence.

  • We offer a 30-day return or exchange policy starting from the date you receive your jewelry.
  • Returned items must be in their original condition and packaging, including diamond certificates and accessories.
  • Customized or engraved items may not be eligible for return unless defective.
  • Once your return is received and inspected, a full refund will be issued to your original payment method within 5–7 business days.

For assistance, please contact our customer care team at support@hsqjewelry.com before sending your return.

🚚 Shipping & Delivery

We provide Free Worldwide Shipping for every order.

  • Processing time: 1–3 business days after payment confirmation.
  • Delivery time:
    • United States: 5–10 business days
    • Japan: 5–10 business days
    • Other major markets: 7–14 business days
  • Orders are shipped via trusted international couriers with tracking numbers provided.
  • Duties and taxes may vary depending on your country’s customs regulations.

We are committed to ensuring your jewelry arrives safely and on time.

💎 Diamond Certification

Every lab-grown diamond from HSQ Jewelry is accompanied by an authentic grading certificate from recognized laboratories such as IGI (International Gemological Institute) or GIA (Gemological Institute of America).

Each certificate verifies:

  • Carat Weight (ct)
  • Cut, Color, and Clarity (the 4Cs)
  • Lab-grown diamond authenticity

We guarantee transparency and quality assurance for every product, so you can purchase with confidence.